Running a smaller business isn’t easy. As an executive or owner, you oversee a lot of different people and processes. And whether you make your own goods, import them from overseas, or deliver a service, you know better than anyone that bringing a concept to life and providing the end result to customers is a huge, multi-faceted, often multinational effort.
Despite the tireless work that goes on behind the scenes, though, your customers and their consumers judge you on one thing: the Quality of your final product or service. The way your goods look, feel, perform and endure are the embodiment of everything you do. Your standard of service is the brightest reflection of what you stand for.
But as a small or medium business owner, what Quality means, exactly, to your customers and to the market at large can seem frustratingly inconsistent. Whether it’s revisions to existing International Standards, or a mandate from a large retailer that their suppliers must achieve a new accreditation, it isn’t uncommon for smaller businesses to feel lost or put-upon when their Quality Control is called into question.
As the direct result of your heritage, culture, supply chain and internal processes, a challenge to your products or services can feel like a challenge to yourselves. But while the temptation is to think of modern standards as an ever-changing, insurmountable obstacle, we encourage our clients to see Total Quality Management as an opportunity to revisit what consistency and customer satisfaction mean to them.
Whether the need to achieve better Quality emerges organically, or is requested (in the form of ISO 9001 accreditation, for example) by a customer, we demonstrate to clients how what works for their customers can also work for them. Rather than being an imposition, or another regulatory hoop to jump through, a Quality Management project is an opportunity – a unique chance to both take ownership of the way the market sees your business, and to simplify, optimise and improve methods, processes, and technologies throughout the supply chain.
Find out more about the compelling benefits of ISO 9001 accreditation by clicking the overview button below, or jump straight to our Auditing and Quality Management services to discover how we make achieving better quality both straightforward and adaptable to your style of working.